What this refund policy covers
At Sindoor Shifting, we believe transparency builds trust. This refund policy applies to all moving services booked through our website or by calling +91 9911076600. Whether you're relocating a 2-BHK in Bangalore or a 5-room villa in Delhi NCR, our refund framework protects your money and gives you peace of mind. We are IBA-Approved (Code MUO-2547) and comply with Indian Consumer Protection Act, 2019, and GST regulations.
Cancellation and refund eligibility
If you cancel your move more than 30 days before the scheduled moving date, you're eligible for a full refund of all advance payments. For example, if you've booked a household shift from Hyderabad to Chennai for ₹45,000 and cancel 35 days in advance, the entire amount will be credited back to your original payment method within 7–10 working days.
If you cancel between 15–30 days before your move date, Sindoor Shifting will refund 80% of your advance booking amount. This reflects genuine operational planning we've already begun—crew scheduling, vehicle allocation, and logistics coordination for your specific route and timeline.
Cancellations within 14 days of the moving date are not eligible for refund. By this stage, we have confirmed vehicles, trained crews, and route planning locked in. However, we encourage you to contact us at +91 9911076600 to discuss options; in rare cases, we may negotiate depending on circumstances.
Transit insurance and damage claims
Every move with Sindoor Shifting includes comprehensive transit insurance on every shipment. If an item is damaged or lost during transit, you can file a claim within 7 days of delivery. Our insurance covers household goods, office furniture, and personal effects up to the declared value—no surprises, no hidden exclusions.
To file a claim, contact our customer care team with:
- Original booking invoice and GR (Goods Receipt) number
- Photographs of the damaged item(s) and packaging
- Detailed list of damaged items with original purchase invoices (if available)
- The delivery report signed by your crew and you
We assess claims within 5–10 working days. If approved, reimbursement is processed as a direct bank transfer. Claim amounts are settled based on the declared value in your booking or the replacement cost, whichever is lower. For moves from Mumbai to Pune, customers have consistently received claim settlements between ₹2,000 and ₹25,000 depending on item value.
What's NOT covered by insurance
Transit insurance does not cover:
- Items marked as "fragile" that were packed by you (not our crew) without professional protective wrapping
- Perishable goods, plants, pets, or live animals
- Jewelry, documents, cash, or valuables over declared amounts
- Pre-existing damage or wear-and-tear on items
- Damage due to natural calamities (flood, earthquake) unless additional premium was paid
Payment refunds and adjustments
If your final bill (after survey and itemization) is lower than your initial quote, the difference will be refunded within the same billing cycle. Sindoor Shifting uses same-day quote methodology, so adjustments are rare—but if your actual inventory is smaller than estimated, we credit you immediately.
Extra charges and disputed invoices
If extra charges appear on your bill—such as overage fees, extended waiting time, or additional insurance—these are only valid if:
- The charges were communicated in writing before the move
- You acknowledged them via SMS or email
- They are itemized clearly on your invoice with GST applied
If you dispute any charge, reply to your invoice within 48 hours. Our accounts team will review and either adjust the bill or provide a detailed explanation. Refunds for legitimate overcharges are processed within 5 working days.
Refund method and timing
All refunds are issued to the original payment method used at booking—credit card, debit card, UPI, or net banking. If you paid via a third-party app or wallet, the refund may take an additional 3–5 working days to reflect, depending on your bank's processing time.
Refund timelines:
- Within 7 days: Booking cancellations (30+ days advance notice)
- Within 5–10 working days: Insurance claim approvals
- Within 5 working days: Billing adjustments and overcharge corrections
Government levies and GST
Sindoor Shifting is a registered GST entity. All our invoices include 5% GST on moving services, as per Indian tax law. If you cancel your move, GST is also refunded proportionally. For a ₹50,000 move cancelled with 25 days notice (80% refund eligible), you'd receive ₹40,000 plus proportional GST back.
Dispute resolution and jurisdiction
If a dispute arises regarding your refund or claim, please escalate to our customer care team: +91 9911076600 or email your details with supporting documents. We follow a three-tier resolution process:
- Level 1 (Operational): Customer care addresses your concern within 3 working days
- Level 2 (Supervisory): If unresolved, the case moves to our regional manager for review within 5 working days
- Level 3 (Escalation): Unresolved disputes are escalated to our Head Office for final resolution
In the event of continued disagreement, both parties agree to arbitration under the Indian Arbitration and Conciliation Act, 1996. The jurisdiction for all legal proceedings is New Delhi, where Sindoor Shifting's registered office is located.
Consumer Protection Act compliance
As a moving company serving across India since 2015 with 7,500+ verified customer reviews, we fully comply with the Consumer Protection Act, 2019. You have the right to file a consumer complaint with your state's consumer protection authority if you believe Sindoor Shifting has failed to deliver services as promised. Our IBA Code MUO-2547 and transparent itemized pricing ensure accountability at every step.
Contact us
For refund inquiries, claim support, or dispute resolution, contact Sindoor Shifting:
- Phone: +91 9911076600
- Office hours: 9:00 AM – 6:00 PM, Monday–Saturday
- IBA Code: MUO-2547
- Pan-India service: Delhi NCR, Hyderabad, Mumbai, Bangalore, and beyond
Your trust matters to us. We treat your belongings—and your finances—with the same care we'd give our own family's move.
Frequently Asked Questions
Within how many days can I claim a refund if I'm unsatisfied with Sindoor's service?
You have **7 days from service completion** to file a written complaint with detailed evidence (photos, invoice, crew checklist). Once received, we assess within **5 business days**. Refunds for legitimate damage or service failure are processed within **14 days** via the original payment method (cheque, bank transfer, or credit card reversal). IBA Code MUO-2547 binds us to these timelines.
Does Sindoor's refund policy cover transit insurance claims?
Yes. Every Sindoor move includes **comprehensive transit insurance** at no extra cost. Claims for damaged items must be reported within **48 hours** with photographs and original invoice. Coverage typically extends to **₹5,00,000 per shipment** depending on item category and declared value. Settlement happens within **30 days** of claim approval. Contact our claims team with your booking reference number.
What if I cancel my Sindoor booking—do I get a refund?
Cancellation refunds depend on timing: **Cancel 7+ days before your move date**: full advance refund minus **₹500** processing fee. **Cancel within 48 hours**: **50% of advance refunded**. **Cancel within 24 hours**: advance is forfeited. If Sindoor cancels due to operational issues, **100% refund** within **7 days**. Check your booking confirmation for exact terms.
Are GST, tolls, and taxes already included in Sindoor's quotes?
Our transparent itemized quotes show **GST (18%) separately**. State-to-state tolls (e.g., Delhi–Bangalore highway tolls) are calculated at **actual cost**—we don't mark them up. Fuel surcharges and parking are included upfront. If your quote was ₹15,000, the final bill won't exceed that unless you add extra services. Any variation is detailed before collection.
What happens if Sindoor damages my items—do I have to go to court?
No. Damaged items **under ₹1,00,000** are settled directly through our transit insurance without legal proceedings. File a claim within **48 hours** with photos. We compensate within **30 days**. For disputes over **₹1,00,000**, you can escalate to the IBA grievance committee (IBA Code MUO-2547) or approach your local consumer court under the Consumer Protection Act, 2019 (Chapter II).
Is Sindoor's refund policy compliant with GST law and Indian consumer rules?
Yes, fully. Sindoor Shifting operates under **GSTIN compliance** with invoice issuance for all services. Our refund terms align with the **Consumer Protection Act, 2019**, which grants you the right to claim refunds for service deficiency. We maintain records for **6 years** per GST rules. Disputes are resolved under the jurisdiction of courts in your state (e.g., Delhi/NCR courts for Delhi customers).
Can I get a refund if my move date needs to shift—rescheduling vs. cancellation?
Yes. **Rescheduling your move within 30 days of your original date**: no charge, no refund needed. **Rescheduling beyond 30 days**: we apply **₹1,000 adjustment fee** to cover revised logistics. **Full cancellation after rescheduling**: you forfeit **25% of advance**. For urgent date changes within **48 hours**, contact us at **+91 9911076600**—we'll work with you.