Our Dedication to Transparent Refunds

Sindoor Packers and Movers values your trust and strives to maintain clarity in all financial transactions. This Refund Policy details when and how refunds are processed for our relocation services. Engaging with our services signifies your agreement to these terms. This policy is effective as of May 09, 2025, and applies to all clients, including individuals and organizations.

Conditions for Refunds

Refunds may be issued for cancellations, service failures, or payment discrepancies. Each request is carefully reviewed based on the circumstances of your booking and the issue raised.

Cancellation Refunds

1. Client Cancellations

Should you decide to cancel a booked service, your refund eligibility depends on when you notify us:

• Over 5 days before the service date: Full refund of any advance payment, less an 8% fee to cover operational costs.
• Within 5 days of the service date: No refunds will be provided for any payments or deposits.
• After service initiation: No refunds are available for services that have started or been fully executed.

2. Company Cancellations

If we are unable to fulfill your booking due to unexpected constraints, you will be entitled to:

• A complete refund of all amounts paid, including any advance deposits.
• Prompt communication explaining the reason for the cancellation.

Refunds for Service Issues

Our goal is to provide seamless relocation services. Refunds may be considered for the following service-related issues:

• Non-Performance: If we fail to execute the agreed service (e.g., we are unable to collect items), a full refund will be issued.
• Substandard Service: If our service falls significantly short of the agreed terms (e.g., verified damage due to improper handling), a partial or full refund may be granted after assessment.
• Overbilling: Any excess charges will be refunded within six business days of verification.

Refunds are not applicable for minor delays or disruptions caused by external factors, such as road conditions or natural events.

Refund Request Procedure

To request a refund, please follow these steps:

• Contact our customer care team via email at [email protected] or phone at +91-@include("templates/sind-number") within 6 days of the service or issue.
• Provide your booking ID, service date, and a clear explanation of the reason for the refund request.
• Attach any supporting materials, such as payment confirmations or photos of damaged items, if relevant.

We will assess your request and provide a response within three business days. Approved refunds will be processed within seven business days and credited to the original payment method.

Situations Where Refunds Are Not Applicable

Refunds will not be processed in the following cases:

• Errors in client-provided information (e.g., incorrect pickup or delivery details) that disrupt the service.
• Damage to items we did not pack, unless caused by our documented negligence.
• Issues arising from uncontrollable circumstances, such as storms, government mandates, or traffic delays.
• Requests made after a service has been completed to the client’s expressed satisfaction.

Insurance and Damage Claims

Clients who opted for transit insurance must file claims for lost or damaged items directly with the insurance provider, following their procedures. Refunds for such incidents will only be considered if the issue is directly attributable to our error and not covered by insurance.

Damage claims must be submitted within 4 days of delivery, with supporting evidence like photos and a detailed account of the issue.

Updates to This Policy

We may modify this Refund Policy to reflect changes in our processes or legal requirements. The updated policy will be available on our website with the effective date. We encourage periodic review to stay informed.