Questions answered by India's trusted movers

Pricing & quotes

How does Sindoor Shifting calculate moving costs?

We base quotes on three factors: distance, inventory weight, and packing complexity. A 2-BHK move from Delhi's Karol Bagh to Gurgaon (35 km) typically costs ₹8,500–₹12,000 depending on furniture quantity. Our same-day quote system generates itemized breakdowns via phone or app, so you see labour, packing, transport, and GST separately. No hidden charges.

What's the price for a 3-BHK relocation within Delhi NCR?

A 3-BHK intra-Delhi move (e.g., Greater Kailash to Dwarka, ~25 km) ranges from ₹14,000 to ₹22,000. This includes packing materials, trained crew, vehicle hire, and basic transit insurance. Premium services like vehicle shifting or fragile art packing add ₹2,000–₹5,000. Quotes are free and binding for 7 days.

Do you offer moving quotes for interstate shifts?

Yes. A Bangalore to Hyderabad move (560 km, 3-BHK) costs ₹25,000–₹40,000 with **₹10 lakh transit insurance included**. Mumbai to Delhi (1,400 km, 4-BHK) runs ₹45,000–₹65,000. Interstate pricing accounts for highway tolls, fuel surcharge, and overnight crew accommodation. Call +91 9911076600 for a custom quote within 2 hours.

Are GST and tolls included in your quoted price?

Our base quote shows transport + labour + packing separately. GST (18%) is calculated on labour and packing but NOT on vehicle hire (5%). Toll charges for interstate routes (e.g., Delhi-Mumbai: ₹800–₹1,200) are added as a pass-through cost and shown on the final invoice. We provide toll receipts for transparency.

What's the cost difference between packing and no-packing moves?

A no-packing move (you pack your items) saves 30–40% on costs. Example: Hyderabad 2-BHK with packing ₹10,000; without packing ₹6,000. However, we only recommend no-packing for non-fragile items. Our packing service includes bubble wrap, cartons, and expert handling, reducing damage claims to under 1%.

Do you offer discounts for off-season moves or bulk bookings?

Yes. Moves during June–August (monsoon) and December–January get 10–15% discounts. If you book 3+ office relocations in one quarter, we offer 12% corporate rate. Referrals earn ₹500 credit per successful move. These discounts stack on labour and packing only, not on GST or fuel surcharge.

Booking & scheduling

How do I book a move with Sindoor Shifting?

Call us at +91 9911076600, chat via WhatsApp, or fill the online form. Provide your move date, source/destination postcodes (e.g., 110001 for Delhi, 500081 for Hyderabad), and inventory. Our team sends a quote in 2 hours. Confirm with 50% advance deposit (online or bank transfer); balance due on move day.

Can I book a move for next-day shifting?

Yes, if crew is available. Same-day or next-day bookings incur a ₹2,000 urgency charge but retain full insurance coverage. We have trained crews across Delhi NCR, Mumbai, Bangalore, and Hyderabad. Availability depends on time of booking—morning calls get faster confirmation. Email [email protected] for priority slots.

What documents do I need to provide for booking?

Provide ID proof (Aadhar/PAN), address proof (rental agreement or utility bill from both locations), and phone number. For corporate office moves, include authorization letter and GST number. These details help us tailor crew briefing and ensure smooth handover at your new address. No document is shared with third parties.

Can I reschedule or cancel my booking?

Yes. Cancel free of charge up to 14 days before your scheduled date. Cancellations 7–14 days prior forfeit 25% of advance; 0–7 days forfeit 50%. Rescheduling within 30 days is free if slots are available. After 30 days, treat it as a new booking. Our customer support team processes requests within 24 hours.

Do you handle weekend and holiday moves?

Absolutely. We operate 365 days a year, including national holidays and weekends. Saturday and Sunday moves incur a ₹1,500 weekend surcharge. Festival season moves (Diwali, Holi) book 30 days ahead to guarantee crew availability. Many families prefer holiday moves to avoid work disruptions—we've shifted 1,200+ families during festive weeks in 2023.

Packing materials & process

What packing materials does Sindoor use?

We use corrugated cartons (4-ply strength), bubble wrap, foam sheets, packing paper, and wooden crating for fragile items. All materials meet Indian Standard IS 4078 for durability. A 3-BHK move uses ~80 cartons, 50 meters of bubble wrap, and custom wooden cases for art/mirrors. Materials cost ₹2,500–₹4,000 and are included in our packing quote.

How are fragile items like glassware and artwork packed?

Glassware goes into multi-layer bubble wrap with foam dividers. Artwork, mirrors, and showpieces receive wooden crating and shock-absorbent padding. We photograph high-value items (₹50,000+) before packing and assign them to our senior crew. Only 0.3% of fragile items incur damage under our ₹10 lakh transit insurance policy.

Can I pack some items myself and let Sindoor pack others?

Yes, called "partial packing." You can pack personal clothing, books, non-fragile items; we pack furniture, electronics, and crockery. This typically reduces costs by 15–20%. However, items you pack aren't covered by our insurance. We recommend a 60–40 split (us–you) for optimal coverage and cost balance.

How long does the packing process take for a 3-BHK flat?

A full 3-BHK packing takes 6–8 hours over 1–2 days with a 4-member crew. A 2-BHK takes 4–5 hours. We schedule packing 1–2 days before the truck arrives. Our crew works 9 AM–6 PM with meal breaks. For urgent moves, we offer same-day packing + loading (₹4,000 extra), completing in 12–14 hours with an 8-member team.

Are packing materials eco-friendly?

Yes. Our cartons are 80% recycled paper. We encourage customers to reuse boxes for storage or donation. Foam is non-toxic EPS (expandable polystyrene). Bubble wrap is recyclable. For eco-conscious moves, request our green packing option: biodegradable paper, starch-based tape, and wooden pallets—adds ₹500–₹800 to packing cost but aligns with sustainability values.

Insurance & damage claims

What transit insurance coverage does Sindoor offer?

Every move includes ₹10 lakh comprehensive transit insurance at no extra cost. This covers damage, loss, or breakage during transport and handling. The policy is IRDA-compliant and issued by authorized insurers. Office electronics, antique furniture, and fine art can be covered up to ₹25 lakhs with premium insurance (₹800–₹2,000 extra). See our insurance details page.

How do I file a damage claim?

Report damage within 24 hours of delivery via email or phone. Provide photos, the inventory list signed by crew, and the insurance certificate (sent after move). We settle claims within 7 days for items ₹50,000 or less. Higher-value claims (₹50,000–₹10 lakhs) require surveyor inspection and take 14–21 days. Claim success rate is 94% across 7,500+ verified customer reviews.

What items are NOT covered by transit insurance?

Standard transit insurance excludes cash, jewellery, valuable documents, and perishables. Fragile items (china, glass) are covered only if professionally packed by us. Items damaged due to poor packing by customers (partial packing) may face 40% claim reduction. High-risk valuables need separate declaration and premium insurance before the move begins.

Can I buy additional insurance for high-value items?

Yes. Items worth ₹1 lakh+ (designer furniture, art, wine collections) qualify for premium coverage. You declare value upfront; we charge 0.5–1% of declared value as additional premium. A ₹5 lakh antique cabinet costs ₹2,500–₹5,000 extra insurance but gets full replacement value if damaged. This is separate from the base ₹10 lakh policy.

Is insurance claimed through Sindoor or directly with the insurance company?

Through Sindoor. We act as your representative and liaise with the insurer to expedite claims. You don't need to contact the insurance company directly. Once approved, reimbursement is credited to your bank account. We've settled over 600 claims in 2023, averaging 11 days from report to payout.

GST, tolls & invoices

Is GST included in your quoted price?

Our initial quote shows labour and packing cost BEFORE GST. At final billing, 18% GST is applied to labour + packing, but not to vehicle hire or fuel surcharge. Example: ₹10,000 labour + packing becomes ₹11,800 with GST. Vehicle hire (₹4,000) + tolls (₹600) remain at quoted rate. Total invoice breaks down each component clearly.

Who is responsible for toll charges on interstate moves?

Toll is a pass-through cost—you reimburse actual toll paid by the truck driver. Delhi-to-Hyderabad (1,180 km) incurs ₹1,200–₹1,500 in tolls; Delhi-to-Mumbai (1,450 km) runs ₹1,800–₹2,100. Drivers keep toll receipts (FASTag or manual) and attach them to your invoice. No toll surcharge beyond actuals is added.

Will you provide an itemized GST invoice for corporate relocations?

Yes. Corporate clients receive detailed GST invoice within 24 hours of move completion, with ITC eligibility noted. Invoice includes: labour (18% GST), packing (18% GST), vehicle hire (5% GST), tolls/fuel (5% GST), and insurance separately. Our IBA Code **MUO-2547** and registration details are printed for your audit records. Email [email protected] for advance invoicing.

Do you issue tax receipts for insurance premium?

The ₹10 lakh transit insurance is bundled in labour cost, so it's covered under the 18% GST invoice line-item. Premium insurance (₹800–₹2,000) is separate and itemized. If claiming tax benefits, your CA can reference our GST invoices; we maintain compliance with GSTR-1 filings. Receipts are valid for 5 years.

Tracking & communication

How do I track my shipment during transit?

You receive a tracking ID after booking confirmation. Use it on our website or app to see real-time truck location (GPS), estimated arrival time, and crew contact details. For interstate moves (Delhi-Bangalore), updates push every 4 hours. You can also WhatsApp the crew directly (number provided after loading) for live updates during the 2-3 day journey.

What if the truck is delayed en route?

Delays due to traffic, weather, or breakdowns are rare but do happen. We notify you within 2 hours of any delay exceeding 3 hours. Overnight halts (for 800+ km moves) are pre-planned—crew rests safely at designated truck stops. You're kept informed of new arrival time. Compensation for delays beyond 24 hours is ₹1,000 credit toward future moves.

Can I stay in contact with the crew throughout the move?

Yes. After loading, the crew leader's mobile number is shared with you. They're available 6 AM–10 PM daily. You can call/WhatsApp anytime with questions about handling, expected arrival, or delivery logistics. Crews are trained in customer communication—response time under 30 minutes. This accessibility has contributed to our 4.8/5 average rating across 7,500+ reviews.

Do you send delivery confirmation and sign-off documents?

Yes. Upon arrival, the crew takes inventory photographs, and you sign the delivery checklist confirming receipt. This signed document is emailed within 24 hours. If items are missing or damaged, note them on the checklist (photos help claims). We also send an SMS/email summary with crew feedback and insurance details for your records.

Storage & special services

Does Sindoor offer short-term or long-term storage?

Yes. We offer climate-controlled storage in Mumbai, Delhi, Bangalore, and Hyderabad. Short-term (0–3 months) costs ₹3,000–₹5,000/month for a 2-BHK inventory; long-term (3–12 months) is ₹2,500–₹4,000/month. Storage includes insurance, 24/7 CCTV, and forklift access. Ideal for gap periods between house sale and new lease, or corporate relocations. Learn more about storage options.

Can I store items and get them delivered in phases?

Absolutely. Store your complete household at our facility, then schedule delivery in batches. Example: Delhi customer stored 3-BHK contents (₹4,000/month), took kitchen + bedroom Week 1 (₹3,000 delivery), living room Week 3 (₹2,500 delivery). Each phase is covered by insurance. Minimum storage period is 7 days; no maximum limit.

Do you offer vehicle shifting?

Yes. Vehicles are transported on enclosed carriers (₹8,000–₹15,000 for a sedan within India). We handle registration transfer support and route optimization. Car insurance is recommended during transit. 4-wheeler shifting is available pan-India; bikes/scooters can be packed within household moves. Visit our vehicle shifting service page for details.

What's the cost for office relocation vs. household shifting?

Office moves often cost 20–30% more due to IT setup, furniture disassembly, and server handling. A typical 500-sq-ft office (Delhi-Bangalore) costs ₹22,000–₹32,000. We coordinate directly with your IT team, minimize downtime, and provide setup at the new location. Household 3-BHK (same route) is ₹25,000–₹40,000. Office moves qualify for corporate GST invoices and IBA-compliant documentation.

Do you disassemble and reassemble furniture?

Yes, included at no extra charge for standard furniture (beds, sofas, wardrobes). Complex built-ins or modular pieces may incur ₹1,500–₹3,000 assembly fees. We provide wooden pegs and fittings; you get a hardware kit and assembly photos. Reassembly at destination takes 2–4 hours per room depending on complexity. High-value designer pieces can be reassembled by specialist carpenters (₹500/hour extra).

Special situations & policies

What happens if I need to move from a ground-floor vs. 5th-floor flat?

Floor access affects labour cost. Ground floor: standard rates. 2nd–3rd floor: +₹1,500–₹2,500. 4th+ floor or no-lift building: +₹3,000–₹5,000 depending on stairs and distance from entrance. A 3-BHK from Sector-7 Faridabad's 8th floor adds ₹4,500 to base cost. High-floor moves require pulley systems, extra crew members, and safety equipment—all built into our quote system.

Can I move if my current lease doesn't allow shifting activity?

Many housing societies require written NOC (No Objection Certificate) from authorities. We help expedite by providing detailed shift plan, traffic management, and debris removal schedule (72-hour cleanup included). Share the building manager's contact; we liaise directly. This has resolved 1,200+ society objections since 2015, ensuring zero move cancellations.

What if my new home isn't ready yet—can you store items meanwhile?

Yes. We hold items in our climate-controlled warehouses (Delhi NCR: Bahadurgarh, Mumbai: Nerul, Bangalore: Whitefield) at ₹2,500–₹4,000/month. Full insurance, 24/7 CCTV, and forklift access included. Customers typically store 2–6 weeks; some for 3+ months if buying a new property. Phase delivery ensures smooth placement once keys are in hand.

Do you handle moves to/from rural areas or tier-2 cities?

Yes. Our pan-India network extends to 600+ towns: Jaipur, Lucknow, Chandigarh, Ahmedabad, Pune, Nagpur, Indore. Rural postcodes may add ₹1,500–₹3,000 surcharge for final-mile connectivity. A Gurgaon-to-Chandigarh move (250 km) runs ₹12,000–₹18,000. Call +91 9911076600 with your exact postcode; we confirm feasibility within 4 hours.

What's your policy on moving items with unpaid utility bills?

We recommend clearing utility bills (electricity, water, gas) at least 5 days before moving to ensure no legal complications. If bills are pending, confirm clearance in writing—helps with new-address utility transfers. Our crew focuses on household items only; we don't handle utility handover. Coordination with property managers is your responsibility.

Can Sindoor help with customs or import duties for international goods?

We handle domestic India moves only. If you're relocating international items (expat luggage, foreign furniture), partner with a customs broker. We can coordinate last-mile delivery once items clear customs. For corporate expat relocations, we manage domestic logistics; you handle customs via a specialist. Our IBA Code MUO-2547 covers domestic households only.

Do you offer moving insurance that covers theft or robbery?

Our ₹10 lakh transit insurance covers damage, breakage, and loss in transit. Theft during loading/unloading is covered if the crew wasn't negligent. Parked vehicles or unattended items outside crew responsibility aren't covered. We recommend hiring security guards for high-value moves (₹5 lakhs+) at ₹800–₹1,200/day. This pairs with our insurance for complete protection.

What happens if items are lost during the move?

Report missing items to us within 24 hours with photos and inventory checklist. Our crew and partner hubs (warehouses) are searched immediately. 90% of "lost" items are found in 2–3 days (misplaced in transit hubs). For verified losses, we file a claim under the ₹10 lakh transit policy within 7 days. Reimbursement is issued for the declared value of lost items.

Can I get a refund if the move is cancelled by Sindoor?

If we cancel due to unavailability or operational issues, your full advance is refunded within 5 business days. We rarely cancel—only during natural calamities (floods, extreme weather) or crew medical emergencies. In such cases, we reschedule your move at the next available date (usually 3–5 days later) or refund 100% of advance with a ₹1,000 convenience credit.

How does Sindoor Shifting handle moves during monsoon season?

Monsoon (June–August) requires extra precautions: waterproof covers for all cartons, sealed plastic sheets for furniture, and dedicated dehumidifiers in storage. Cost increases 10–15% due to heavier packing. We recommend booking 14 days ahead and consider temporary storage if weather worsens. Wet-weather moves (July–August) have the lowest damage rates—our crew is well-trained and equipped for monsoon logistics.

What training do your crews receive?

All Sindoor crews (6,000+ across India) undergo 40-hour certified training in furniture handling, safety protocols, customer etiquette, and damage prevention. Training covers stair navigation, vehicle safety, and transit insurance documentation. IBA standards (Code MUO-2547) mandate recertification every 18 months. Senior crew leaders also receive grievance resolution training—93% of customer issues are resolved on-site within 2 hours.

Frequently Asked Questions