About This Disclaimer
This disclaimer applies to all services provided by Sindoor Shifting Pvt. Ltd. (GST: 18AABCU6352R1Z0), operating across India with headquarters in Delhi NCR since 2018. When you engage our services—whether for household shifting, office relocation, or vehicle transportation—these terms protect both your interests and ours. We believe in transparent communication, so we've written this in plain language.
Transit Insurance & Coverage
Every move with Sindoor Shifting includes comprehensive transit insurance as standard. This covers your belongings against damage, loss, or theft during the relocation process, from pickup in your source city (Delhi, Mumbai, Bangalore, Hyderabad, or any Pan-India location) to final delivery. Our insurance partner operates under Indian regulations and is certified for moving-company coverage.
What Transit Insurance Covers
- Physical damage to furniture, appliances, electronics, and household goods
- Loss or theft of items during transit
- Damage from natural disasters or accidents en route
- Breakage of fragile items (crockery, glassware, decorative pieces)
Coverage Limits & Claims Process
Insurance coverage is calculated based on your declared inventory value at the time of getting a quote. Claims must be filed within 7 days of delivery with photographic evidence and the original packing invoice. Our claims team, based in Delhi NCR, processes requests within 10–15 business days. For household moves averaging ₹2,50,000 to ₹8,00,000 in declared value, coverage is comprehensive unless items were specifically excluded in writing.
Liability & Responsibility
Our Obligations
Sindoor Shifting's trained crews (operating in Delhi NCR, Mumbai, Bangalore, Hyderabad, and other Pan-India cities) are responsible for:
- Safe packing and loading of your belongings according to industry standards
- Secure transportation using roadworthy vehicles and trained drivers
- Timely delivery as per the agreed schedule in your quote confirmation
- Professional handling of fragile, valuable, and specialized items
Your Responsibilities
As a customer, you are responsible for:
- Providing accurate, complete, and truthful information about your inventory (room-by-room checklist)
- Disclosing any high-value items, antiques, or items requiring special handling upfront
- Ensuring access to pickup and delivery addresses during agreed timings
- Clearing outstanding dues or additional charges within 10 days of final delivery
Pricing, Payment & Additional Charges
All quotes provided by Sindoor Shifting are itemized, transparent, and valid for 7 days. Our same-day quote system (call +91 99719 84177) delivers detailed pricing based on your move type: household moves within Delhi NCR, long-distance relocation to Bangalore or Hyderabad, office shifting, or vehicle transportation.
What's Included in Your Quote
| Item | Details |
| Transit Insurance | 3% of declared value |
| Packing Material | Bubble wrap, boxes, tape, cushioning (if specified) |
| Labour & Loading | Professional crew for packing, loading, and unloading |
| Transportation | Vehicle hire for the agreed route and distance |
| GST (18%) | Applied on total invoice amount |
Additional Charges
The following may incur extra charges beyond your original quote:
- Staircase/Manual Handling: If access to your apartment or office requires carrying items down/up multiple flights (e.g., in Sector 12, Noida or Bandra, Mumbai)
- Fragile Item Packing: Premium packing for antiques, art, or high-value electronics
- Storage: If you require temporary storage at our facility (₹50 per cubic foot per day, warehouse locations in major cities)
- Demolition & Reassembly: For large furniture that requires disassembly and reassembly on-site
- Waiting Time: If crews wait beyond 2 hours at pickup or delivery, ₹300 per hour applies
Cancellation & Rescheduling Policy
Cancellations made 30 days or more before your scheduled moving date incur no penalty. Cancellations within 30–15 days attract a 25% cancellation fee of the total quote. Cancellations within 14 days or less are non-refundable, though you may reschedule your move within 90 days without additional charges. Rescheduling requests should be communicated to +91 99719 84177 as soon as possible.
Service Limitations & Exclusions
Sindoor Shifting does not provide services for:
- Illegal items, ammunition, hazardous materials, or substances banned under Indian law
- Perishable goods (unless specifically agreed and temperature-controlled transport arranged)
- Plants and live animals (except for special arrangement with advance notice)
- Currency, jewelry, or documents of extreme sentimental value without a separate insurance rider
- Items that have not been declared in the inventory or packing list
For specialized moves involving vehicle transportation or office relocation, specific terms apply—ask our team for a specialized disclaimer.
Limitation of Liability
Sindoor Shifting's maximum liability for any claim is capped at the insured value of your declared inventory as shown on your quote or ₹50 lakhs, whichever is lower. We are not liable for indirect, consequential, or emotional damages, loss of business opportunity, or claims arising from non-disclosure of inventory details or misuse of services.
Governing Law & Dispute Resolution
These terms are governed by the laws of India and the Indian Contract Act, 1872. The jurisdiction for all disputes lies exclusively with the courts in Delhi NCR, where Sindoor Shifting maintains its registered office. Any dispute arising out of this disclaimer or our services shall first be escalated to our customer service team; if unresolved within 7 days, either party may initiate arbitration or legal proceedings in Delhi courts.
Changes to This Disclaimer
Sindoor Shifting reserves the right to modify these terms with 30 days' notice. Your continued use of our services after such notice constitutes acceptance of the updated terms. For the most current version, visit this page or contact +91 99719 84177.
Contact & Support
Questions about these terms? Trusted by thousands of families across India since 2018, our team is here to clarify. Reach us at +91 99719 84177, email our support team, or visit our office in Delhi NCR. For quick quotes and service details, check our quote page or browse our services overview.
Frequently Asked Questions
What is the transit insurance coverage limit under Sindoor's standard policy?
Sindoor offers transit insurance at 3% of declared value on every move. Claims are processed within 21 days of submission with supporting documentation. Coverage excludes cash, jewellery, and perishables. For valuables exceeding ₹50,000, optional higher-coverage plans are available at ₹500–₹2,000 depending on declared value and route (Delhi NCR to Bangalore, for example).
Is GST included in the quote provided by Sindoor?
No — GST is applicable separately at 18% on the total shifting cost and will be itemized in your final invoice. For example, a ₹10,000 move attracts ₹500 GST (18%), making the total ₹10,500. Toll charges and parking fees, if incurred on routes like Delhi-Agra Expressway or Hyderabad ring roads, are also added separately and will be communicated in advance.
What happens if my goods are damaged during transit?
All claims must be reported within 48 hours of delivery with photographic evidence. Inspection by an independent surveyor (if value exceeds ₹25,000) is conducted at no cost. Claim settlement takes 21–45 days depending on documentation. However, damage caused by force majeure (accidents beyond our control) may have limitations — review your policy document for specifics.
Can Sindoor be held liable for lost or damaged items?
Liability is capped at the declared value on your bill of lading, up to ₹50,000 under standard insurance. Excess liability can be purchased. Items like glass, ceramics, or artworks require additional declaration. Sindoor is not liable for loss due to customer-packed goods, undisclosed valuables, or force majeure (natural disasters, accidents). Always declare high-value items explicitly at booking.
How long does Sindoor take to process a claim?
Standard claims (damage/loss under ₹10,000) are settled within 7 days of receiving complete documentation. Complex claims (surveys required, exceeding ₹25,000) take 30–45 days. All timelines are measured from the date we receive your claim letter, police report (if applicable), and photographs. Delays may occur if documents are incomplete — we'll notify you within 7 days of any gaps.
What disputes cannot be resolved between us?
Disputes not settled through our customer care (contact +91 99719 84177) may be referred to Consumer Protection Acts applicable in your state. For Delhi NCR moves, the Delhi Consumer Dispute Redressal Commission (CDRC) holds jurisdiction. Legal matters are governed by Indian law, and venue is fixed at the registered office location of Sindoor Shifting.
Are there any hidden charges beyond the quoted price?
No. Sindoor provides itemized quotes transparently. Only GST (18%), tolls, parking, and optional add-ons (higher insurance, packing upgrades, storage) are additional. Quotes valid for 7 days. If quote is accepted, the only changes are those agreed to in writing — no surprise charges. For multi-city moves (e.g., Mumbai to Hyderabad), fuel surcharge variations are disclosed upfront.
Can Sindoor refuse a relocation request or cancel mid-move?
Sindoor reserves the right to decline moves involving hazardous materials, unlawful items, or undisclosed high-value goods exceeding ₹2 lakh without proper insurance. Cancellations by Sindoor due to our fault incur zero charges; cancellations by you within 48 hours of booking receive a 90% refund. After 48 hours, a 20% cancellation fee applies. Force majeure events (severe weather, lockdowns) may pause moves without penalty.